Data Transfer and Recovery
There is a real difference between moving files from a working computer and pulling data off a failing drive. We treat them separately, because they carry very different odds.
Signs you need this
- You are moving to a new computer and want everything brought across
- The old machine will not start but the drive may be intact
- A drive has started clicking, stalling, or disappearing
- Files were deleted or a drive was reformatted
- You have no backup and want one set up properly
What we do
- Straightforward data transfer between working machines
- Migration of files, settings, and email profiles to a new computer
- Backup setup so this is less painful next time
- Basic logical recovery from drives that are still readable
- Referral to a specialist cleanroom lab for physically damaged media
What to expect
Data recovery is never guaranteed. Anyone who promises otherwise is not being straight with you. Logical problems, such as deleted files or a corrupted file system on a healthy drive, often go well. Physical failures, including head crashes, motor failure, and severe electronic damage, need specialist facilities we do not have, and even then success is not certain. Continuing to power on a physically failing drive can make things permanently worse, so if you hear clicking or grinding, switch it off and bring it in. We will assess the situation and tell you honestly what the odds look like before you spend anything.
Next step
Request a repair and describe what the computer is doing. We will tell you what we think is going on and what it will take to fix.