A Clear Process, From First Message to Working Computer
No mystery, no surprise charges, and no work you did not approve.
- Tell us what is happening. Send a short description of the problem through the request form, or call.
- Bring in the device or arrange service. We will confirm the best option for your situation.
- Receive a clear diagnosis and estimate. We explain what we found in plain language, what it will cost, and whether the repair is worth doing.
- Approve the work. Nothing beyond the agreed diagnostic happens until you say yes.
- Get the repaired and tested device back. We test before return and tell you exactly what was done.
If we find a second problem partway through, we stop and contact you before spending your money on it.