Request a Repair
Tell us what is going on and we will get back to you with next steps. There is no charge for making a request, and we will always confirm the cost of any work before it starts.
What happens next
- We read your description and reply with our initial thoughts and next steps.
- We agree how the device will reach us: drop-off, pickup, on-site, or remote.
- We diagnose the fault and send you findings and a written estimate.
- Nothing beyond the agreed diagnostic happens until you approve it.
A note on security
We will never ask for your passwords, banking details, or account recovery codes through this form or by email. If a repair genuinely needs access to your machine, we will arrange that with you directly and securely, and we recommend changing the password afterwards.