One request. One ticket.
Every decision stays visible.
Start with the device, problem, or result you need. The guided request gathers the right details, creates a ticket, and routes the work. Repair, purchasing, migration, configuration, and project work begin only after the scope is defined and approved.
Start with what you know.
You do not need to diagnose the computer, select a server application, or know which component failed. The request should capture useful facts and visuals, then ask only the follow-up questions that match the selected service.
The request becomes one working record.
The ticket connects the customer, device or project, condition, data priorities, payment, authorization, and current status. The next step depends on the kind of work—not every request belongs on the same path.
Normal path for physical diagnostics, upgrades, parts, internal work, and devices that need bench access.
Qualifying software and configuration work when the affected computer remains reachable and the customer can participate.
Custom PCs and private systems begin with requirements, compatibility, hardware planning, migration scope, and support boundaries.
Limited qualifying work when the system must be evaluated or installed in its normal environment.
Separate the visible problem from the responsible service path.
Repairs need evidence. Installs need compatibility review. Builds and private systems need a written specification. Assessment defines options and limitations; it does not create unlimited authorization.
Review
Compare the request, photos, device details, condition, and intended result.
Reproduce / validate
Reproduce a repair symptom or validate the workload and project requirements.
Test what matters
Check hardware, software, storage, memory, cooling, operating systems, network, or services only as needed.
Define options
Explain what can be repaired, upgraded, installed, migrated, configured, or referred out.
Prepare scope
Present deliverables, expected price, hardware needs, testing target, limitations, and support period.
Observed evidence becomes a defined repair, upgrade, data-first, replacement, or referral decision.
Requirements become a written build, installation, private-system, or migration plan.
Nothing outside the written scope unlocks automatically.
The proposal should explain the target result, what is included, what the price covers, what remains variable, and which parts or hardware must be funded before ordering. Approval is a choice—not an obligation.
Approved work moves through the ticket—and ends with control returned to you.
The ticket records the authorized work, parts or hardware, current stage, testing target, and decisions still required. Completion means the defined result is checked, temporary access is removed, and the customer knows what was delivered and what comes next.
Review the accepted scope, price, hardware requirements, and current data/access constraints.
Repair, build, install, migrate, configure, or deploy only the authorized deliverables.
Post meaningful status, parts arrival, approval needs, testing, and readiness through the ticket.
Test the relevant function or project deliverable against the original approved goal.
Return accessories, summarize work and limitations, confirm credentials, backups, and next steps.
Repair, build, installation, migration, or private-system deliverables explained.
Checks match the targeted result—not a promise against every unrelated future failure.
Administrator/recovery access and customer-owned credentials are confirmed.
Support period, backup expectations, maintenance, known limitations, and billable future work documented.
01Do I need to know which part, service, or application I need?
No. Choose the service goal and describe the current behavior or intended result. Assessment determines the responsible repair, upgrade, operating-system, build, data, private-system, or support path.
02Does submitting the guided request authorize work?
No. The request creates the ticket and begins review. Repair, purchasing, migration, installation, configuration, and deployment require a defined scope and customer approval.
03Will the request guide me through device photos?
Yes. Photo prompts can document the exterior, ports, model label, screen, existing damage, accessories, and relevant hardware when appropriate.
04Will I see the price before additional work or parts are ordered?
Yes. The estimate or project proposal identifies the expected scope and price. Customer-specific parts and hardware are funded before ordering.
05How are passwords and recovery codes handled?
Do not place them in the intake form or ordinary ticket messages. Use a temporary technician account or the secure one-time credential process provided only when access is actually required.
06Can support be remote or on-site?
Qualifying software work can use scheduled remote sessions. On-site work is limited to qualifying projects and carries a premium minimum charge. Physical service normally uses staffed appointment drop-off.
07Is data transfer or recovery guaranteed?
No. Basic transfer is for readable, stable storage. Physically failing or irreplaceable storage may need a specialized recovery provider, and no recovery outcome can be guaranteed.
08How do I check progress and what happens at handoff?
Use the ticket for routine status, approvals, parts status, testing, and readiness. At completion the defined result is tested, completed work and limitations are documented, temporary access is removed, and customer-owned administrator or recovery access is confirmed.
Choose the goal. Build the ticket. Keep control through handoff.
Tell us the device or hardware, symptoms or intended result, important data, recent changes, guided condition details, and preferred service method. Do not include passwords or recovery codes in the initial request.