Start with what you see.
We’ll route the service.
You do not need to diagnose the computer or choose the perfect service name. Tell us who you are, what the device is doing, whether important data is involved, and how you would prefer the service to happen.
Three things that make your request more useful.
Tell us what you see. You do not need to know what is wrong, and please keep passwords out of it.
Tell us what the computer actually does.
“Shuts off after ten minutes” is more useful than guessing that the power supply is bad.
Say whether files matter and whether a backup exists.
It tells us how carefully to handle your storage before we test or repair anything.
Do not submit passwords or recovery information.
No account passwords, recovery codes, Social Security numbers, authentication codes, or payment details belong in this form.
Six short steps. You can go back and change anything before you send it.
We ask about your data, never for your passwords.
If a repair needs access to your account, we will arrange it with you directly, never through this form.
Your selection is a preference, not an automatic appointment.
Pick what suits you best. We confirm what is available for your job and location before anything is booked.
Drop-off by appointment
Best fit for diagnostics, repair, upgrades, operating-system work, data service, assembly, and extended testing.
Pickup and delivery
We confirm the address, timing and any fees with you before anything is scheduled.
On-site visit
Best when the job involves your own setup at home or at work, not just the computer itself.
Remote support
For computers that start, stay online, and have a problem we can fix without touching the hardware.
Sending a request starts the conversation. Nothing is charged or approved yet.
Here is what happens next, and where you stay in control.
Your description and device details are reviewed.
The likely service and method are identified.
Drop-off, pickup, on-site, or remote details are agreed.
We do the agreed diagnostic or starting service.
You review our findings and a written estimate before any more work.
You do not have to guess your way through the request.
The Help Center answers common questions about pricing, your data, passwords and appointments. Services explains what we do.